Frequently Asked Questions
Everything you need to know about your SoftDaysLab experience.
How long does shipping typically take?
Standard shipping usually takes 5-7 business days within the continental US. International delivery times vary by location, typically arriving within 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging. Simply visit our returns portal to generate a prepaid shipping label.
How should I care for my SoftDaysLab garments?
To maintain the softness and longevity of our fabrics, we recommend machine washing on a cold, gentle cycle and laying flat to dry. Avoid using bleach or harsh detergents.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated automatically at checkout based on your delivery address.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to monitor your package's journey in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.